HITS Error Codes
HITS – General Billing Error Codes:
424 – Billing / Support Due Date coming soon.
824 – Billing Past Due, Client will not be able to log into system.
BPOS – Invoice Closing Error Codes:
#11 – There is a number that is too large in one of the fields (usually a product COST field but can sometimes be item quantity, etc.)
#75 – Cannot open data file (M/S HITS Legacy blue screen clashes with the point-and-click version, log out and back-in usually corrects this)
101 – Target invoice# cannot be found
103 – Store system record cannot be found
104 – Store Day record for date on invoice cannot be found
105 – Customer# on invoice cannot be found in Customer master file
106 – Corporate store day record cannot be found
107 – Same as 105
108 – Store# on invoice does not match store system store#
109 – Invoice has A/R balance but there is no Invoice A/R transaction for the ticket
110 – Corporate store day for date on invoice is Closed
111 – Store day for date on Invoice is Closed.
112 – The invoice you are attempting to close is already Closed
113 – System is set to not permit closing of an invoice with inventory that will cause Qty to go negative.
114 – Customer record is “LOCKED” – Clear the Status field in the customer master file
116 – The total of cash/check/cc/AR payment amounts do not equal total
117 – The invoice has part or all of the balance flagged as an A/R charge, but the invoice A/R transactions are missing.
118 – The subtotal amounts on the invoice do not equal the invoice total
120 – The total of the line items does not equal the ticket subtotal
121 – The A/R Balance on the invoice do not equal the total of the A/R invoice applies
122 – The Customer# of a redirected A/R charge cannot be found in the customer master
123 – The Customer A/R Type of the A/R charge customer reference is invalid {its not B/SO}
124 – The A/R charge customer is flagged as COD.
125 – The A/R charge customer is flagged “inactive”
126 – Same as 123
127 – Same as 124
128 – Same as 125
129 – Sames as 105 above or Customer Sales Type is blank
500 – One or more of the items on the invoice cannot be found in the inventory master file
525 – One or more of the items on the invoice cannot be found in the inventory child file
2079 – “There is an open Corporate store day (?/?/????) that needs to be closed by
HITS Technical Support. Please log a call to support.”
M/S Sales Counter Error Codes:
#104 – During batch closing in MS, ticket assigned to wrong store/a customer is trying to
close a day in a store that the day is not open.
#106 – Store process date not equal to entered date.
#110 – Corp day is closed.
#111 – Store day is closed.
#200 – Invalid Price Code
#201 – Invalid Tax Code
#203 – That Mechanic Is Not In the SYSTEM File
#206 – That Salesman Is Not In The SYSTEM File
#211 – Store record # = 0
#300 – That Key Not Available Here
#305 – Customer Is Past Due – Press Any Key
#10040 – Unable to create new ticket #.
CL300 – Ticket is not an invoice and cannot be closed at the Sales Counter.
CL300D – Manually entered close date does not exist.
CL300C – Current store date is now closed and cannot be used to close an invoice.
CL300E – Invalid Date (Usually been blanked out)
CL301 – Customer # cannot be found. Suspect customer has been deleted since.
invoice was started or customer # left blank on invoice.
CL302 – Same as CL301 above.
CL303 – User is not authorized to close and print an invoice, change password permissions if necessary.
CL303-A – Customer is C.O.D. only – no A/R charge allowed.
CL304 – Cash Customer only – no A/R charge allowed.
CL305 – Customer Account is marked INACTIVE. 1 ERROR CODES CL306 – Invalid
Customer Account Type – Must be “C, B, or S” – See Customer File Maintenance.
NI#101 – User is not permitted to generate new ticket #’s, change password Permission
if necessary.
SC001 – Current Store Date record cannot be found. Return to Main Menu and SET A
STORE DATE – opt #5
SC101 – Current Store Date is CLOSED. Return to Main Menu and SET A STORE DATE – opt. #5.
CL307 – Quote cannot be closed.
CL308 – Customer Account is PAST DUE need password permission to overwrite P48.
Note: Some checks are made more than once during the process of closing an invoice. A different error # is used to identify that area of the program where the error occurred. For example, error #123 and #126 are the same check, but performed in different places.