Troubleshooting and setup for printers, network connectivity, email errors, installation, device requirements, and HITS POS hardware configuration.

Guidance on creating and managing user accounts, setting login credentials, assigning permissions, and configuring roles for technicians and sales reps in HITS.

Managing customer records in HITS, including setup, pricing profiles, dashboards, history, store assignments, and account maintenance such as merging, deleting, or editing customer information.

Managing vehicle records in HITS, including setup, history, ownership changes,
license plate updates, service reminders, and account maintenance such as merging, deleting, or write-in entries.

Working with tickets, invoices, payments, and quotes in HITS, including line items, national accounts, vendor receipts, service packages, credits, reconciliations, and other billing and bookkeeping functions.

Tools for supporting customers in HITS, including digital customer care features, service reminders, and troubleshooting error codes.

Managing product inventory and vendor receipts in HITS, including adding and
adjusting items, transfers, pricing updates, vendor setup, reconciliations, and utilities for imports, exports, and physical counts.

Managing nonstock items in HITS, including vendor reconciliation and editing outside part matrices.

Managing service-related tasks in HITS, including declining work on tickets, flag time setup, and setting up discount codes.

Managing product pricing in HITS, including markup calculations, pricing profiles, update utilities, imports and exports, hierarchy rules, and tax settings.

Accessing Tire Connect master passwords for integrated tire catalog functionality in HITS.

How to configure and use ServiceCAT in HITS.

How to confgure and use LubeCAT in HITS.

Managing Tirelink sites and users, including setup, logins, homepage editing,
WordPress plugins, product uploads, manufacturer mapping, and e-commerce configuration.

Managing email and texting in HITS, including 2-way texting, push
notifications, email setup and services, error messages, reminders, and account configurations.

Handling customer payments and receivables in HITS, including aging, statements, posting and reversing payments, disbursements, bad debt write-offs, and daily deposit procedures.

Using dashboards in HITS, including sales dashboard graphs, tables, and custom
cards, along with configuration and testing of 2-way texting notifications.

Working with HITS reports, including credits and debits, sellout updates, product feed requests, year-end A/R, and time clock.

Tracking and reporting programs in HITS, including program overviews, distributor numbers, customer lists, and Tirelink website tracking.

Connecting HITS with third-party systems, including tire supplier integrations,
BayIQ, AMI dealers, Simple Tire AOP, CARFAX, RT Systems, and API data requests.

General HITS resources including keyboard shortcuts, legacy screen resizing, and API documentation.

System-wide settings and utilities in HITS, including data imports, corporate and store configurations, department and ROA setup, bookkeeping, product changes, user setup, email services, and shop supply management.