The HITS system comes with two generic customers, the Cash Customer and Temporary Customer.

 

Cash Customer: The Cash Customer is the default customer used if you do not add or lookup a customer to quote/invoice. Invoicing to Cash Customer is generally not recommended as it prevents your business from tracking history in the system by customer or vehicle (as vehicles cannot be added to the cash account). However some shops find using the Cash Account as a quick way to invoice without adding customers into the system.

Invoicing to the Cash Account can be blocked by activating Theft Deterrent (P77=!).

 

Temporary Customer: The Temporary Customer is the customer used if adding vehicles in the system through the CARFAX license plate decoder. If adding a vehicle to the system or quote/invoice prior to gathering the customer’s information, the vehicle will be assigned to the Temporary Customer.

Once you gather and add the customer’s information and add it to the system, the vehicle will be assigned to the customer added.  The system will not allow the closing of an invoice the Temporary Customer.