HITS Digital Lite (Dashboard & Analytics)

HITS Digital Lite contains a dashboard and analytics platform that is browser accessible and is accessible from any mobile device.

• A Fully Customizable KPI Dashboard:
  
• For Multi-Store Locations, A Corporate-Level KPI Dashboard:
  
• Over 50+ Pre-defined Analytics Reports:
  
• Ability To Create Your Own Custom Analytics Reports:
  
• Powerful Data Visualization Tools:
  

Click here for more information: Sales Dashboard – Graph & Table

HITS Digital Premium (Dashboard + Analytics +  2-Way Texting + DVI + Customer Care)

2-Way Texting:

You can use 2-way texting to communicate with your customers as well as send images. Once activated, you will notice a Text Customer button from within HITS allowing you to initiate the o out message which will begin a chat with your customer.

With this feature you also would have the Team Chat which would allow you to communicate with your staff whether that be a “Group Chat” or a “Single Chat”. This could be useful for your team members to chat with Store Managers as well as your shop’s technicians having the ability to text your front-counter staff with questions or retrieve important information about a customer’s vehicle.

This feature is a paid add-on feature as it uses a data provider called Twilio. Twilio allows you to set up a toll-free number for texting your customers. If you are interested in this, please let us know and we can start the implementation for this add-on. For more information click here: 2-Way Texting – How it works

Digital Vehicle Inspection:

Digital Vehicle Inspections allow technicians to share photos and videos of vehicle conditions directly with customers, providing full transparency into recommended services and enabling faster approvals.

This add-on also includes 2-way texting, allowing your team to text customers their DVI during the visit for quicker communication and approval. Click here for more information: HITS Digital-Customer Care

Customer Care:

Customer Care provides a Check-In process that streamlines the intake process by allowing staff or customers to check in from any device, ensuring accurate vehicle and contact information and creating a modern service experience. Click here for more information: Check In at GoHITS Digital