Category: Communications

• 2-Way Texting – How it works

  Enable real-time text conversations with customers through HITS Digital Pro's 2-Way Texting feature. Send appointment confirmations, vehicle status updates, and engage in bidirectional SMS communication...

• 2-Way Texting: How Desktop Push Notifications Work

  Desktop push notifications deliver real-time alerts directly to your screen, keeping you informed without opening apps or websites. Control which updates you receive through customizable...

• 2-Way Texting: Setting Up Push Notifications in Google Chrome

  Configure Chrome to receive push notifications from HITS Digital by adding the GohitsDigital URL to your browser's notification permissions. Enable desktop alerts to stay updated...

• 2-Way Texting: Setting Up Push Notifications in Microsoft Edge

  Configure Microsoft Edge to receive push notifications from HITS Digital by adding the site URL to your allowed notifications list. Access browser settings through the...

• Setting Up Customers for Email Statements / Invoice Closing

  Configure automatic email delivery for closed invoices and A/R statements directly to customers. Set alert flags and delivery preferences at the account level to streamline...

• Email Set Up

  Configure HITS built-in email service for sending invoices, statements, and workorder updates through SendGrid. Set up corporate, store, or user-level email settings and customize templates...

• SMTP Email Services

  SMTP configuration ensures reliable email delivery when integrated with HITS by Andreoli software. Configure server settings, authentication credentials, and understand service-specific rate limits to prevent...

• SMTP Email Error Message

  SMTP error messages reveal why emails fail to send or receive, using numeric codes that indicate temporary (4xx) or permanent (5xx) failures. Understanding these codes...

• Text/Email Appointment Reminder Setup

  Setting up appointment notifications requires activating the appointment, selecting notification methods, and verifying customer contact details. Text reminders need carrier information entered in the Text...

• Gmail Two Factor Verification Password Configuration

  Gmail's security changes require HITS users to switch from regular passwords to App Passwords for email functionality. Enable 2-Step Verification and generate a dedicated App...

• HITS Email: Office365 Email Settings (Legacy March 2023)

  Configure Office365 SMTP settings for HITS email integration by enabling legacy authentication protocols in Exchange Admin Center. Update HITS email settings with smtp-legacy.office365.com on port...