Category: Invoicing

• Adding and Editing Line Items on a Ticket

  Automatically attach service packages to inventory or labor items. Configure zero-dollar balancing packages at store or corporate level to meet vendor requirements.

• Advanced Payments

  Take deposits before work and link them to the ticket in HITS. Post the advance payment, then apply it at invoicing—reducing risk, speeding checkout, and...

• Assigning Sales Reps and Technicians

  Assign Sales Reps and Technicians to ticket line items for accurate payroll, commissions, and performance tracking. Use Set Sales/Set Tech buttons for specific lines or...

• Bookkeeping – Credit Management Overview

  Configure credit management to flag past-due customers and require management approval before sales proceed. Set allowable days past due globally or per customer, control work...

• Configuring Supplemental Tax Codes & Packages

  Configure multiple tax layers beyond HITS' four base codes using Supplemental Tax packages. Combine city, county, and state taxes into customizable packages that automatically apply...

• Converting A Quote To A Workorder

  Transform customer quotes into work orders instantly using the HITS Convert button. Navigate from Ticket Lookup to complete conversion in three simple steps. Streamlines pricing...

• Create Follow-Up Ticket During Ticket Closing

  To create a Follow-Up Ticket, close the ticket using Close Only or Close & Print, check Create Follow-Up Ticket, set the follow-up date, and click...

• Declining Work on a Ticket

  Decline product or service lines in HITS to document customer refusals while preserving items for history and reporting. Declined items turn light red, remove from...

• Drive-Out Pricing tab

  Streamline tire sales with Drive-Out Pricing's package-based system that displays Good, Better, and Best options on one screen. Quote prices instantly, negotiate when needed, and...

• Flagging Time

  Flag time credits technicians with standardized hours for completed services, regardless of actual time spent. Configure flag times for consistent services like oil changes (0.5...

• G3X Program – User Guide

  This guide explains how to apply the G3X program class to qualifying Outside Purchase Tires and how to report on G3X sales accurately.

• Gift Card Processing

  Configure gift card processing in HITS using either credit card tender or discount code methods. Set up inventory products, payment codes, and proper accounting mappings...

• How AutoFlow Works with Your HITS System

  AutoFlow integrates with HITS to sync vehicle information, service updates, and appointments automatically. Track work orders in real-time, access digital inspections, and streamline customer communications...

• Invoice Display Issue – PDF Appears Cut Off

  Invoices appearing cut off or showing only the left half are caused by a label printer set as the default on the sending computer. Changing...

• Keyboard Shortcuts

  Master BPOS navigation with essential keyboard shortcuts for searching tickets, editing items, and managing inventory. Speed up common tasks like customer lookups, item insertion, and...

• Managing Partial Fill & Backorder Tickets

  HITS automatically manages Partial Fill and Backorder tracking for unfulfilled Tirelink orders. The system flags tickets when inventory can't fully meet demand and prioritizes allocation...

• NATIONAL ACCOUNTS

  National Accounts enable HITS users to service retail customers while receiving payment directly from suppliers like Michelin or Bridgestone. Configure supplier accounts using bookkeeper or...

• NATIONAL ACCOUNTS – BOOKKEEPER CASH

  Configure National Account customers for bookkeeper-posted vendor credits with cash payment processing. Set up Ship To/Bill To details, apply payments at full invoice amount, then...

• NATIONAL ACCOUNTS – BOOKKEEPER VENDOR CREDIT

  Bookkeepers can post vendor credits after invoice closure by configuring National Account settings and applying credits through the Received on Account module. This process automatically...

• NATIONAL ACCOUNTS – SALESREP CASH

  Sales reps can post supplier national account credits directly using cash payments. Configure the customer with Salesrep posting and Cash/Check payment options, add the national...

• NATIONAL ACCOUNTS – SALESREP VENDOR CREDIT

  Configure Salesrep-posted vendor credits for National Account customers to streamline invoice closing. Set up supplier accounts with proper vendor numbers and tax settings, then apply...

• Posting Returned Goods & Cores

  Track and process part returns and core credits directly from customer work orders in HITS. Non-stocking (OP) items can be returned with vendor details and...

• Processing Payments and Closing a Ticket

  Process work order payments in HITS using cash, check, credit card, or A/R charge options through dedicated payment tabs. Apply split payments across multiple methods...

• Quick Steps: From Building to Closing a Ticket in HITS

  Complete workflow for processing customer requests in HITS from initial quote creation through final payment. Covers customer lookup, item addition, quote conversion, and ticket closure....

• Receiving & Posting Vendor Receipts

  Receipt posting in HITS updates inventory quantities and captures vendor costs for accurate stock tracking and accounts payable. Configure auto-posting for outside purchases or manually...

• Sales Ticket Lookup: Retail vs. Wholesale vs. Commercial Views

  The Sales Tickets Lookup screen allows you to search and review tickets using Retail, Wholesale, or Commercial views. Retail is the default, while Wholesale adds...

• Shop Supplies

  Shop Supply fees automatically calculate percentage-based charges on customer tickets to cover unbilled consumables like fluids and rags. Configure different rates by department, set minimum/maximum...

• Ticket Close Pre-Check

  Clicking the Close button in HITS® doesn’t just finalize the ticket — it also performs a real-time check to make sure nothing important was missed....

• Working with Quotes, Work Orders, and Invoices

  Master the HITS ticketing system workflow from initial quotes through final invoices. Convert negative-numbered quotes to positive work orders with one click, retrieve tickets efficiently...

• Batch Reconciliation & Batch Close

  Verify payments, check for errors, and close multiple tickets simultaneously using HITS Bulk Process screen. Streamline ticket management by validating payment details across batches and...

• HITS Error Codes

  Comprehensive reference guide for HITS and BPOS system error codes covering billing issues, invoice closing failures, and sales counter problems. Quickly identify error meanings and...

• Creating Service Packages

  Build service packages in HITS to bundle parts and labor for common jobs. Set OP codes, default quantities, and package pricing—even by vehicle. Quotes get...

• How to add Flashing Notes

  Configure customer notes in HITS to display alerts at ticket creation or closing with popup notifications or red-highlighted tabs. Set timing with @ symbols and...

• Reversing and Replicating A Ticket

  Reverse or replicate tickets when mistakes occur or refunds are needed. Access the original ticket through Sales Counter View, use the Replicate/Reverse button to create...

• Collecting scrap tax (for wholesale users)

  Configure scrap tax collection for wholesalers selling to retailers in states with this requirement. Set up product codes, assign tax packages to eligible inventory, and...

• Carryover tickets & pushing workorders

  Carryover tickets automatically move forward when closing store days in HITS, appearing yellow in lookups. Monitor these tickets closely as they impact inventory accuracy—void invalid...